Privacy Policy

Introduction

mellow-frost ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

By using our website or engaging our services, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Service enquiry details and preferences
• Property information relevant to service delivery
• Communications you send to us

We also automatically collect certain information when you visit our website:

• Device and browser information
• IP address and approximate location
• Pages visited and time spent on site
• Referring website information

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes
• Deliver and improve our garden care services
• Communicate about appointments and service updates
• Send relevant information about our services (with your consent)
• Analyse website usage to improve user experience
• Comply with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist our operations (hosting, email services)
• Professional advisers (accountants, lawyers) when necessary
• Government authorities when required by law

All third parties are required to handle your data in accordance with applicable privacy laws.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for three years after last contact unless you request earlier deletion.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

mellow-frost
42 Greenview Terrace
Richmond VIC 3121
Australia
Email: [email protected]